Customer Acquisition
Programs that generate and qualify demand for the organizations the Group serves, run as an operating function with defined measurement rather than a detached campaign.
Sector Operations
Dedicated operations for insurance and healthcare.
Beyond its technology practice, the Group runs sector-focused service lines that carry recurring operational workload for organizations in two industries.
Service Lines
Administrative Workflow
Design and operation of the administrative processes that sit between systems and staff — intake, documentation, verification, routing and the handoffs that determine how long a case actually takes.
Revenue Operations
The processes through which work becomes recognized revenue: capture, submission, reconciliation, follow-up and reporting, operated to a standard the organization can audit.
Back-Office Support
Sustained support for the recurring functions behind the front line, so that internal staff can be concentrated on the work that requires their judgment.
Insurance
Insurance organizations run on volume and on the accuracy of what happens between the first inquiry and the settled policy. The Group's insurance operations support that path: acquiring and qualifying prospective business, moving applications and documentation through administrative workflow, and maintaining the revenue and back-office processes behind them.
Because the Group also builds and maintains enterprise systems, an insurance engagement can extend past the operational service — into the platform the process runs on, and the support agreement that keeps it running.
Healthcare
Healthcare organizations carry administrative weight disproportionate to their clinical work. The Group's healthcare operations take on that recurring load: patient and referral acquisition, the administrative workflow surrounding intake and documentation, revenue operations from capture through reconciliation, and continuing back-office support.
Work is structured around the specific requirements of healthcare administration and integrates with the systems each organization already runs on.
Applied in Both Sectors
- Customer and patient acquisition programs
- Administrative workflow design and operation
- Revenue operations, capture through reconciliation
- Continuing back-office support
- Underlying platforms, built and maintained by the Group